Terms of Use

a) This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

b) This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.realin.com.

c) The domain name www.realin.com (“Website”), is owned and operated by Realin Technologies Pvt. Ltd. having its Registered office at Hyderabad, Telangana, India, and its subsidiaries, group companies & affiliates. Where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.

d) For the purpose of these Terms of Use (“Terms”), wherever the context so requires:

i) The term “User” or “you” shall mean any legal person or entity accessing or using the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872;

ii) The terms “We”, “Us” & “Our” shall mean the Website and/or the Company, as the context so requires; and

iii) The term “Service” refers to all services provided by the Website to the User, and the meaning of Website includes the Mobile application.

e) The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner, and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed by the Parties that the headings shall have no legal or contractual value.

f) The use of the Website by the User is solely governed by these Terms as well as the Privacy Policy (“Policy”) posted on the Website, as may be amended from time to time by the Company at its sole discretion. Visiting the home page of the Website and/or using any of the services provided on the Website shall be deemed to signify the User's unequivocal acceptance of these Terms and the aforementioned policy. The User expressly agrees to be bound by the same.

g) The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Website, and that the same shall be deemed to be incorporated into these Terms.

h) The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the terms and stay updated on its requirements. If the User continues to use the Website following such a change, the User will be deemed to have consented to any and all amendments or modifications made to the Terms.

i) These Terms and Conditions apply to a user (whether guest user or registered user) who subscribes to our Services from the website located at www.realin.com and/or the mobile application.

THE SERVICES

We are professional real estate consultants offering 360-degree services towards real estate investments. Our services include:

• Property search, discovery, and listing for residential and commercial projects
• Home loan assistance and EMI eligibility tools
• Market insights, locality insights, and price trends
• Field measurement and property verification services
• Connecting buyers with verified agents, builders, and developers

The User represents and warrants that he/she is competent and eligible to enter into legally binding agreements and that he/she has the requisite authority to bind himself/herself to these Terms, as determined solely by the provisions of the Indian Contract Act, 1872. The User may not use this Website if he/she is not competent to contract under the Indian Contract Act, 1872, or is disqualified from doing so by any other applicable law, rule or regulation currently in force.

These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until:

a) The User continues to access and use the Website; or

b) The transaction between the Parties, if any, concludes to the satisfaction of both Parties.

Notwithstanding the above, certain provisions of these Terms, including but not limited to Sections 13, 14, and 15, shall survive termination or expiry of the Terms and shall remain in effect indefinitely, even after the expiry or termination of these Terms.

The Company reserves the right, in its sole discretion, to unilaterally terminate the User's access to the products and services offered on the Website, or any portion thereof, at any time, without notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same, as described in Clause 3 hereinabove.

The Website is an online service platform that provides information, advice, and recommendations regarding real estate properties across India. The Company does not own any of the properties listed on the Website and merely acts as a facilitator between buyers, sellers, agents, builders, and developers.

By using this Website and providing his/her contact information to the Company through the Website, the User hereby agrees and consents to receiving calls, autodialed and/or pre-recorded message calls, e-mails and SMS from the Company and/or any of its affiliates or partners at any time, subject to the Policy.

In the event that the User wishes to stop receiving any such marketing or promotional communications, the User may send an e-mail to hello@realin.com with the subject line Query regarding Realin website use. The User agrees and acknowledges that it may take up to seven (7) business days for the Company to give effect to such a request.

The User expressly agrees that notwithstanding anything contained herein above, he/she may be contacted by the Company or any of its affiliates/partners relating to any service availed of by the User on the Website or anything pursuant thereto. It is expressly agreed that any information shared by the User with the Company shall be governed by the Policy.

The use of this Website by the User, such as browsing the Website, is free of cost. The User is only required to pay for specific services availed through the Website and/or mobile application. However, the Company reserves the right to amend this no-fee policy and charge the User for any or all services offered/rendered, with prior notice.

The following payment options are available on the Website:

a) Domestic and international credit cards issued by banks and financial institutions that are part of the Visa, MasterCard & Amex Card networks;

b) Visa & MasterCard Debit cards;

c) Net banking/Direct Debit payments from select banks in India. A list of available options will be made available at the time of ‘checkout’;

d) UPI and other digital payment methods as made available on the Website from time to time.

Third party payment gateways will be used for facilitating any payment services on the Website. To place a valid order on the Website, the User is required to complete the transaction, including making payment for the product/services opted for.

Transactions on the Website are secure and protected. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User's credit and debit card information is not received, stored by or retained by the Company/Website in any manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

The User agrees and acknowledges that he/she is a restricted user of this Website, and that he/she:

a) is bound not to cut, copy, distribute, modify, recreate, reverse engineer, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the Website without the prior express written permission of the Company;

b) agrees not to access (or attempt to access) the Website and/or the materials or services by any means other than through the interface provided by the Website. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology to access, acquire, copy or monitor any portion of the Website or its content is prohibited;

c) In places where the Website permits the User to post or upload data/information, the User undertakes to ensure that such material is not offensive or objectionable, and is in accordance with applicable laws;

d) Further undertakes not to:

e) The User hereby expressly authorizes the Company to disclose any and all information relating to the User in the possession of the Company to law enforcement or other government officials, as the Company may in its sole discretion believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes. The User further understands that the Company might be directed to disclose any information as necessary to satisfy any judicial order, law, regulation or valid governmental request.

f) The User expressly agrees and acknowledges that the Company has no obligation to monitor the materials posted on the Website, but that it has the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms.

a) If the Company believes that the User has violated any of the conditions as mentioned under these Terms of Use, user obligations or Privacy Policy, the Company reserves the right to suspend the User's access to the Website and/or delete the User's account without prior notice. However, the User may reach out to the Company's support team to assist with the restoration of the same.

b) If the Company has reason to believe that there is suspicious or unusual activity being carried out through a User account, the Company may take the following actions:

• Require immediate refund of any scheme benefits provided for fraudulent transactions;
• Charge a penalty equivalent to 3% of the amount transacted. The Company reserves the right to increase the penalty depending upon the severity/scale of the violation/fraud/misuse;
• Temporarily or permanently suspend the User's access to the Website/application.

Notwithstanding other legal remedies that may be available to it, the Company may in its sole discretion limit the User's access and/or activity by immediately removing the User's access credentials either temporarily or indefinitely, or suspend/terminate the User's membership, and/or refuse to provide User with access to the Website, without being required to provide the User with notice or cause:

a) If the User is in breach of any of these Terms or the Policy;

b) If the User has provided wrong, inaccurate, incomplete or incorrect information;

c) If the User's actions may cause any harm, damage or loss to the other users or to the Website/Company, at the sole discretion of the Company.

a) The User hereby expressly agrees to defend, indemnify and hold harmless the Website and the Company, its employees, directors, officers, agents and their successors and assigns against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the User's actions or inactions, including but not limited to any warranties, representations or undertakings, or in relation to the non-fulfilment of any of the User's obligations under this Agreement, or arising out of the User's infringement of any applicable laws, rules and regulations.

b) In no event shall the Company be liable to compensate the User or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not the Company/Website had been advised of the possibility of such damages.

c) The limitations and exclusions in this section apply to the maximum extent permitted by applicable law. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

a) Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Website's trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Website and other distinctive brand features of the Website are the property of the Company.

b) The User may not use any of the intellectual property displayed on the Website in any manner that is likely to cause confusion among existing or prospective users of the Website, or that in any manner disparages or discredits the Company/Website.

c) The User is aware that the products displayed on the Website are the artistic creations of their respective owners, and that all intellectual property, including but not limited to copyrights, relating to said products resides with the said owners, and that at no point does any such intellectual property stand transferred to the Website/Company, or to the User.

d) It is agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

a) Except as otherwise expressly stated on the Website, all products/services offered on the Website are offered on an “as is” basis without any warranty whatsoever, either express or implied.

b) The Company makes no representations, express or implied, including without limitation implied warranties of merchantability and fitness of a product for a particular purpose.

c) The User agrees and undertakes that he/she is accessing the Website and transacting at his/her sole risk and is using his/her best and prudent judgment before purchasing any product/service listed on the Website, or accessing/using any information displayed thereon.

d) The Company accepts no liability for any errors or omissions, whether on behalf of itself or third parties, or for any damage caused to the User, the User's belongings, or any third party, resulting from the use or misuse of any product purchased or service availed of by the User from the Website.

e) The Company does not guarantee that the functions and services contained in the Website will be uninterrupted or error-free, or that the Website or its server will be free of viruses or other harmful components.

f) It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

Any comments, ideas, suggestions, or any other content contributed by the User to the Company or this Website will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for the Company to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, display worldwide, or act on such content, without additional approval or consideration, in any media or technology now known or later developed, for the full term of any rights that may exist in such content.

The User hereby represents and warrants that he/she owns or otherwise controls all of the rights to the content contributed to the Website, and that use of such content by the Company does not infringe upon or violate the rights of any third party.

It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of these Terms and any disputes arising here from will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

a) Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be referred to arbitration as detailed herein below.

b) Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be Hyderabad, Telangana, India.

The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of India, and that the Courts at Hyderabad shall have exclusive jurisdiction over any disputes arising between the Parties.

Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User by reducing the same to writing and sending it to the Company's registered address or by e-mail to hello@realin.com.

a) These Terms, read with the Policy, form the complete and final contract between the User and the Company with respect to the subject matter hereof and supersede all other communications, representations and agreements (whether oral, written or otherwise) relating thereto.

b) No waiver by either Party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.

c) If any provision/clause of these Terms is held to be invalid, illegal or unenforceable for any reason, the enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties.